Miovision’s AODA Policy

Statement of support

“Miovision is committed to ensuring accessibility for persons with disabilities by identifying, removing and preventing barriers to promote the rights of all persons and to build and create an inclusive and accessible working environment, in accordance with the provisions of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.”

PURPOSE: To outline the responsibilities of all employees of Miovision Technologies Inc. in providing goods and services to people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act, 2005.

SCOPE: This policy applies to all Miovision employees (Full-time, part-time, and contract)


Accessibility for Ontarians with Disabilities Act (AODA): legislation designed to remove barriers to people with disabilities by 2025

Accessible formats: May include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities

Assistive Device: is a tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities such as moving, communicating or lifting. It helps the person to maintain their independence at home, at work and in the community.

Vision loss

Digital audio player – enables people to listen to books, directions, art shows, etc.

Magnifier – makes print and images larger and easier to read

Portable global positioning systems (GPS) – helps orient people to get to specific destinations

White cane – helps people find their way around obstacles

Hearing loss

FM transmitter system – boosts sound closest to the listener while reducing background noise

Hearing aid – makes sound louder and clearer

Teletypewriter (TTY) – helps people who are unable to speak or hear to communicate by phone. The person types their messages on the TTY keyboard and messages are sent using telephone lines to someone who has a TTY, or to an operator (Bell Relay Service) who passes the message to someone who doesn’t have a TTY.

Physical disability

Mobility device (e.g., a wheelchair, scooter, walker, cane, crutches) – helps people who have difficulty walking

Personal oxygen tank – helps people breathe

Learning disability

Electronic notebook or laptop computer – used to take notes and to communicate

Personal data managers – stores, organizes and retrieves personal information

Mini pocket recorders – records information for future playback

Developmental disability

Communication boards (e.g., a Bliss board) – used to pass on a message by pointing to symbols, words or pictures

Speech generating devices – used to pass on a message using a device that “speaks” when a symbol, word or picture is pressed.

Disability: any degree of physical disability, malformation or disfigurement that is caused by bodily injury, birth defect, or illness. Can include mental impairment, a learning disability, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediments, deafness or hearing impediments, muteness or speech impediments, or physical reliance on a guide dog or wheelchair/other remedial device.

Independence: in some situations can mean freedom from control and being able to make your own choices and in others it may mean doing things your own way. Eg. People who move or speak more slowly should not be denied an opportunity to participate in a service because of this factor.

Service animal: An animal that is used by a person for reasons in relation to his/her disability; or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Support person: another person who accompanies a person with a disability in order to help with communication, mobility, personal care or medical needs or with access to goods or services.


Support persons

Any person with a disability who is accompanied by a support person will be allowed to enter Miovision’s premises or offsite venues with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises or premises operated by Miovision for event purposes.

Service animals

We are committed to welcoming people with disabilities who are accompanied by a service animal on our premises. We will also ensure that all employees and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Every attempt will be made to ensure that any offsite event venues are compliant with Miovision Technologies Inc.’s commitment regarding service animals.

Notice of temporary disruption

Miovision will provide customers and employees with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.


We are committed to providing accessible invoices to all of our customers. Invoices will be provided in alternative format upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone or email

Information and communication

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws. Where it is not practicable, Miovision will, upon request, provide or arrange for the provision of accessible formats and communication supports with respect to its information or content on its website to persons with disabilities in a timely manner, taking into account the person’s accessibility needs. By January 1, 2021, Miovision will conform with WCAG 2.0, Level AA, in regards to its websites and web content.


The ultimate goal of Miovision Technologies Inc. is to meet and exceed customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. All feedback can be provided to Human Resources via email at hr@miovision.com or by calling 519-513-2407. Miovision will also provide an accessible format or arrange for communication support for providing feedback, upon request.

Assistive devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


Miovision will provide training to all employees on Ontario’s Accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided to new employees within 30 days of their start date. Training will also include

  • Miovision’s AODA policy
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • What to do if a person with a disability is having difficulty accessing Miovision Technology Inc.’s goods and services

Accessible emergency information

Where needed, Miovision will provide customized emergency information to help an employee with a disability during an emergency.

Assessible formats

Miovision will, upon request, provide or arrange for the provision of accessible formats and communication supports to persons with disabilities in a timely manner, taking into account the person’s accessibility needs and ensure the public is aware of the availability of accessible formats and communication supports.


We will notify employees, potential hires and the public that accommodations can be made during the recruitment process. We will notify employees that supports are available for those with disabilities. We will develop individual accommodation plans for employees as required.

Where an employee with a disability requests it, Miovision will consult with the employee to provide or arrange for the provision of accessible formats and communication supports for information that is required to do their job, and/or generally available information to employees.

We will ensure that current and new employees are notified and aware of our policies for accommodating and supporting employees with disabilities, and employees are informed of any changes to such policies.

Our performance management, career development and redeployment processes will be modified as required to take into account the accessibility needs of employees. We will modify or remove any existing programs that do not respect and promote the dignity and independence of people with disabilities.